Refund policy

Returns Policy

All sales are final. Due to the handmade nature of our products, we do not accept returns, exchanges, or cancellations for any reason. Please review product descriptions and photos carefully before placing your order.

We are happy to answer any questions before you purchase. You can contact us at handmade.evolution@gmail.com or via Shopify messaging.


Order Issues & Replacement Policy

If your order arrives damaged, defective, or incorrect, we are happy to help. You must contact us within 7 days of the delivery date so we can resolve the issue promptly.

To qualify for a replacement, please provide:

  • Clear photos of the damaged or defective item

  • A photo of the packaging, if applicable

  • Your order number

Once the issue is verified, we will find a solution together.


Eligible Replacement Examples

Prior to shipping, we quality‑check all products to ensure they are working properly. However, we understand that issues can still occur with clasps, badge reels, or other components. We want you to love your items!

Examples of issues that may qualify for replacement include:

  • Badge reel arrives broken or breaks within 7 days of delivery

  • Keychain clasp arrives broken

  • Jewelry that arrives broken or missing components

Normal wear‑and‑tear, misuse, or damage occurring after delivery is not eligible for replacement.


Lost, Stolen, or Delivered Packages

If your package is marked “delivered” but cannot be located, please check with your local carrier or post office. Unfortunately, we cannot replace or refund orders that are lost or stolen after delivery is confirmed by the carrier.


Handmade Item Disclaimer

All items are handmade, which means slight variations in color, pattern placement, or finish may occur. These variations are part of the handmade process and are not considered defects.

Many of our pocket notebooks, badge reels, and keychains are made using upcycled cards, so the coloring and/or the character image may vary from item to item.


Contact

If you experience an issue with your order, please reach out through Shopify messaging or email within 7 days of delivery. We are committed to ensuring you receive a product you love.

The Handmade Evolution is not affiliated with, endorsed by, or licensed by any character, brand, or franchise. All items are handmade using upcycled materials and are not official merchandise.